Effective date: 25 May 2026

Privacy Policy

The All Rounder respects the privacy of customers, visitors, players, parents, event organisers, and website users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, submit a booking request, contact us, visit our venue, or use our sports and recreational facilities.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the website or submit personal information through our forms.

1. Information We Collect

We may collect personal information directly from you when you make a booking, submit an enquiry, contact us, participate in an event, register for a membership or coaching batch, or otherwise interact with The All Rounder.

• Name, phone number, email address, and other contact details.
• Booking details such as selected sport, date, time, slot preference, group size, event type, and special requests.
• Payment-related information such as transaction reference, payment status, amount paid, and refund status. We do not intentionally store full card numbers or sensitive banking credentials on our website.
• Customer communication records, including enquiries, support messages, complaints, feedback, and service requests.
• Technical information such as browser type, device information, IP address, pages visited, approximate location, and website usage data, where collected through hosting, analytics, security, or performance tools.
• Venue-related information such as attendance, facility usage, incident reports, safety records, or event participation details where necessary for operations and safety.

2. How We Use Personal Information

We use personal information for legitimate business, operational, safety, legal, and customer service purposes, including to:

• Receive, confirm, manage, reschedule, cancel, and fulfil bookings.
• Contact customers about booking confirmations, slot availability, payment status, refunds, facility updates, weather-related changes, or operational notices.
• Maintain customer records, booking history, membership details, event registrations, and service preferences.
• Provide customer support, respond to complaints, verify requests, and resolve disputes.
• Improve our website, facilities, services, safety procedures, pricing, offers, and customer experience.
• Prevent fraud, misuse, unauthorised access, unsafe conduct, and violations of venue rules.
• Comply with applicable laws, tax obligations, accounting requirements, regulatory requests, legal claims, and law enforcement requests where required.

3. Legal Basis and Consent

Where required by applicable law, we process personal information based on your consent, the need to perform a booking or service agreement, our legitimate business interests, compliance with legal obligations, or protection of safety and security. You may choose not to provide certain information, but this may limit our ability to confirm bookings or provide services.

4. Sharing of Information

We do not sell personal information. We may share information only when reasonably necessary for venue operations, service delivery, compliance, or protection of rights and safety.

• With payment processors, hosting providers, database providers, technology vendors, SMS/communication providers, analytics providers, or other service partners who help us operate the website and business.
• With venue staff, coaches, event coordinators, or operations personnel for booking, safety, scheduling, and customer service purposes.
• With professional advisers, insurers, auditors, legal representatives, or authorities where necessary for compliance, claims, investigations, or dispute resolution.
• With another organisation in connection with a merger, restructuring, sale, transfer, or business reorganisation, subject to reasonable confidentiality protections.

5. Payments and Third-Party Services

Payments may be processed through third-party payment platforms, banks, UPI applications, card networks, or payment gateways. These third parties may collect and process payment information under their own privacy policies and terms. The All Rounder is not responsible for the privacy practices of third-party websites, applications, or payment providers.

6. Cookies, Analytics, and Website Tools

Our website and hosting providers may use cookies, logs, analytics, security tools, or similar technologies to keep the website functional, secure, and reliable. These tools may collect technical data such as IP address, browser details, device type, pages visited, and usage patterns. You can manage cookies through your browser settings, although some website features may not work properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain booking records, meet legal and accounting obligations, resolve disputes, enforce policies, and protect business interests. Retention periods may vary depending on the type of information, legal requirements, and operational needs.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. However, no website, database, network, or transmission method can be guaranteed to be completely secure. Customers are responsible for keeping their own devices, accounts, and communications secure.

9. Children and Minors

Our facilities may be used by children and minors under the supervision or authorisation of parents, guardians, schools, coaches, or event organisers. Where personal information of minors is provided, it should be submitted by or with the consent of a parent, guardian, or authorised representative.

10. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, deletion of, or restriction on the use of your personal information. You may also request information about how your data is used or withdraw consent where processing is based on consent. We may need to verify your identity before acting on such requests.

11. Links to Other Websites

Our website may include links to third-party websites such as maps, payment platforms, social media pages, booking tools, or partner websites. We are not responsible for the content, security, privacy practices, or terms of those third-party services.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after an update means you accept the updated Policy.

13. Contact Us

For privacy questions, correction requests, deletion requests, or data-related concerns, please contact The All Rounder management using the details below.

This policy is intended to provide clear customer-facing terms for the website and venue. It should be reviewed by a qualified legal professional for jurisdiction-specific compliance.