Effective date: 25 May 2026

Refund Policy

This Refund Policy explains how The All Rounder handles cancellations, rescheduling requests, refunds, no-shows, payment errors, and service disruptions for bookings, sports slots, swimming pool access, memberships, coaching batches, private events, group reservations, and other paid services.

By making a booking, payment, advance payment, membership purchase, or event reservation, you agree to this Refund Policy. This Policy should be read together with our Terms and Conditions.

1. General Refund Principle

All bookings and payments are subject to slot availability, operational readiness, facility rules, cancellation timing, payment verification, and management approval. A refund is not automatic merely because a customer is unable to attend, arrives late, changes plans, or does not use the full booked time.

2. Mandatory Original Payment Method Rule

All approved refunds will be credited only to the original payment method used for the transaction. If payment was made by UPI, card, net banking, wallet, payment gateway, or any other digital method, the approved refund will be processed back to that same original payment method wherever technically possible.

The All Rounder will not normally issue refunds to a different bank account, different UPI ID, different card, different wallet, cash mode, or third-party account unless required by law or specifically approved by management in exceptional circumstances after verification.

3. Cancellation by Customer

• Cancellation requests must be submitted before the booked slot time through the official contact method provided by The All Rounder.
• Refund or reschedule eligibility depends on the timing of cancellation, type of booking, facility reserved, payment status, and whether staff, equipment, or event arrangements have already been allocated.
• Same-day cancellations, late cancellations, partial attendance, or cancellations close to the slot time may be non-refundable.
• No-shows are generally not eligible for refund or free rescheduling.
• For group bookings, birthday parties, school events, corporate events, coaching batches, and private events, stricter cancellation terms may apply because resources are blocked in advance.

4. Rescheduling

Where a refund is not available, The All Rounder may, at its discretion, offer rescheduling subject to slot availability, operational feasibility, and booking type. Rescheduling requests are not guaranteed and may require payment of any price difference, additional charges, or event-related costs.

Rescheduled bookings may not be further cancelled or refunded unless specifically approved by management.

5. Cancellation or Disruption by The All Rounder

If The All Rounder cancels or materially disrupts a confirmed booking due to maintenance, safety concerns, weather conditions, pool closure, power issues, overbooking, staff unavailability, emergency, government direction, or other operational reasons, we may offer one or more of the following at our discretion:

• Rescheduling to another available date or time.
• Credit for future use at the venue.
• Partial refund where only part of the service was affected.
• Full refund where the booked service could not be provided and no suitable alternative is accepted.

6. Weather-Related Cases

Outdoor sports and facility operations may be affected by rain, unsafe ground conditions, extreme weather, lightning, waterlogging, poor visibility, or other safety risks. Management decisions regarding weather safety and playability are final. Depending on the situation, The All Rounder may offer rescheduling, partial credit, or refund as per operational feasibility and the portion of service affected.

7. Memberships and Coaching Fees

• Memberships, packages, coaching batches, and recurring plans may be non-refundable once activated or partially used.
• Missed sessions, late arrivals, unused days, customer travel issues, personal schedule conflicts, or non-attendance do not automatically qualify for refund.
• Transfers, pauses, extensions, or credits may be considered case-by-case at the sole discretion of The All Rounder.
• If a coaching batch or membership service is cancelled by The All Rounder, eligible refund or credit will be calculated based on unused services, applicable deductions, and policy terms.

8. Private Events, Parties, and Group Bookings

Private events, birthday parties, school outings, corporate events, and bulk bookings may involve advance planning, staff allocation, decoration, equipment, vendor coordination, food arrangements, or exclusive venue blocking. Advances, confirmation amounts, vendor costs, decoration costs, and administrative charges may be non-refundable once arrangements have started.

Refunds, if any, for such bookings will be calculated after deducting applicable costs, used services, committed vendor charges, payment gateway charges, damage charges, or administrative expenses.

9. Payment Failures, Duplicate Payments, and Excess Payments

If a customer is charged twice, pays an incorrect amount, or a payment is deducted but not reflected in our records, the customer should contact The All Rounder with proof of payment, transaction ID, date, amount, and payment method. After verification, any approved refund for duplicate or excess payment will be credited to the original payment method.

Some failed transactions may be automatically reversed by the bank, UPI provider, card network, wallet, or payment gateway. Such reversals are governed by the timelines and rules of the relevant payment provider.

10. Refund Processing Timeline

Once a refund is approved, The All Rounder will initiate the refund within a reasonable time. The time taken for the amount to reflect in the customer account may vary depending on the bank, card issuer, UPI provider, wallet, payment gateway, holidays, technical delays, or payment network timelines.

Typically, approved refunds may take 5 to 10 business days to reflect after initiation, but actual timelines may vary. The All Rounder is not responsible for delays caused by banks, payment gateways, wallets, card networks, or third-party payment systems after refund initiation.

11. Deductions and Non-Refundable Charges

Refunds may be subject to deduction of applicable taxes, payment gateway fees, bank charges, administrative charges, vendor costs, used services, facility damage charges, cleaning charges, equipment charges, or other costs already incurred by The All Rounder in connection with the booking.

12. Refund Request Process

To request a refund, customers must contact The All Rounder management with:

• Customer name and registered phone number.
• Booking date, time, and sport or service booked.
• Payment proof, transaction ID, amount, and payment method.
• Reason for cancellation or refund request.
• Any supporting information requested by management.

Incomplete, unverifiable, fraudulent, or delayed refund requests may be rejected.

13. Refund Rejection

The All Rounder may reject refund requests in cases including, but not limited to, no-show, late arrival, customer change of mind, violation of venue rules, unsafe conduct, removal from venue, false booking information, non-compliance with staff instructions, used services, expired booking, insufficient proof of payment, or requests made after a reasonable time.

14. Chargebacks and Disputes

Customers are encouraged to contact The All Rounder first for any billing, duplicate payment, or refund concern. If a customer initiates a chargeback or payment dispute without first contacting us, The All Rounder may provide booking records, usage details, communications, policy terms, and payment evidence to the payment provider or bank.

15. Policy Changes

The All Rounder may update this Refund Policy from time to time. The latest version posted on this page will apply to bookings made after the effective date of the updated Policy unless otherwise required by law.

16. Contact

For refund, cancellation, duplicate payment, or billing-related queries, please contact The All Rounder management using the details below.

This policy is intended for customer communication and operational clarity. It should be reviewed by a qualified legal professional for final legal compliance.